Frequently Asked Questions
Orders & Shipping
How long does delivery take?
Delivery times vary depending on your location:
- UK Standard: 3-5 working days
- UK Express: 1-2 working days
- International: 5-10 working days
Please allow 1-2 working days for order processing.
Can I track my order?
Yes, you will receive a tracking number via email once your order has been dispatched. Please allow 24 hours for tracking information to update.
Do you ship worldwide?
Yes, we deliver to most countries. Shipping costs and delivery times vary by destination.
Returns & Exchanges
What is your returns policy?
We accept returns within 28 days of delivery. Items must be unworn, with original tags attached and in their original packaging.
How do I return an item?
- Log into your account
- Select the order you wish to return
- Complete the returns form
- Wait for confirmation and instructions
When will I receive my refund?
Refunds are processed within 5-7 working days of us receiving your return. Please allow additional time for your bank to process the refund.
Products & Sizing
How do I choose the right size?
Each product page includes a detailed size guide with measurements in both UK and international sizes. We recommend checking these before ordering.
Are your items true to size?
Most of our items fit true to size, but we recommend consulting the specific size guide for each product as fit may vary between styles.
Payment & Pricing
What payment methods do you accept?
We accept all major credit cards, PayPal, and selected local payment methods depending on your region.
Why was my payment declined?
This could be due to insufficient funds, incorrect card details, or your bank’s security settings. Please contact your bank for more information.
Account & Technical
How do I reset my password?
Use the “Forgot Password” link on the login page to receive password reset instructions via email.
Can I modify my order after placing it?
We process orders quickly, so changes may not be possible once your order has been placed. Please contact us immediately if you need to make changes.
Care & Maintenance
How should I care for my items?
Please refer to the care instructions on the garment label. Generally, we recommend dry cleaning for most items to maintain their quality.
Company Information
Where are your products made?
Our products are designed in France and manufactured in our dedicated facilities using quality materials and craftsmanship.
Do you have physical stores?
Yes, we have stores in select locations. Please check our website for current store information and opening hours.