Delivery Methods
Standard Delivery
- Delivery within 3-5 business days
- Order processing time: 1-2 business days
- Free on orders over £50
- £4.95 for orders below £50
Express Delivery
- Delivery within 1-2 business days
- Order before 2pm for same-day dispatch
- £9.95 flat rate
- Available for UK mainland only
International Delivery
- Delivery time: 5-10 business days
- Customs and import duties may apply
- Shipping costs calculated at checkout
- Tracking included for all orders
Order Processing
- Orders placed before 2pm processed same day
- Weekend orders processed next business day
- Delivery delays may occur during peak periods
Tracking Your Order
- Tracking number provided via email
- Real-time tracking available
- SMS updates optional
- Contact carrier for delivery inquiries
Delivery Issues
- Failed deliveries: 2nd attempt made
- Undeliverable packages returned to sender
- Address changes must be made before dispatch
- Signature required for high-value orders
Click & Collect
- Collect from selected stores
- Ready in 2 hours
- Free service
- ID required for collection
Same Day Delivery
- Available in select postcodes
- Order before 12pm
- £12.95 delivery fee
- Subject to availability
International Zones
- Zone 1: Europe (3-5 days)
- Zone 2: North America (5-7 days)
- Zone 3: Rest of World (7-10 days)
- Express options available
Shipping Restrictions
- Certain items require special delivery
- Perfumes and cosmetics have shipping limitations
- International restrictions may apply
- Some areas may have delivery surcharges
Returns Collection
- Free returns collection service
- Available for UK customers
- Schedule via your account
- Next day collection available
Last Updated: [Date]